Evaluate digital marketing tools on our curated database for marketers and small business owners.

 What is ?: Easy widget for speaking directly with customers on your site.

Tool for CRO

Why use ?:

- Lead Nurturing

Intercom Price: $820 /m - $1321 /m | Intercom Platforms: On Site

8 / 10 Editor Rating
8 / 10 User Rating

With Intercom, you can acquire clients by talking to visitors to your site with the information collected on what exactly about your site interests them. Once the visitors are engaged, you can onboard them and hit them with more targeted messages on what they are interested in from your site. From there you can get feedback from your clients in order to keep them optimizing your site.

Pros

  • Real time interaction with customers
  • You can tag users based on specific events
  • Targeted automative messaging
  • They have a global support team
  • Overall is very user friendly

Cons

  • Can be a little slow
  • Targeting can be limited
  • real time communication can be a mess
  • The UI to create a new message is difficult to use
  • API documentation needs improvement

820

  • Lite plan $820 /m
  • Engage + Learn + Support 50000 people
  • Send targeted email, push, & in-app messages
  • Set and track goals for messages
  • Track unlimited customer data and events
  • Filter and segment customers in real-time
  • View live customer profiles
  • Import and export your customer data
  • Integrate via APIs and webhooks
  • Stripe, HipChat, Slack, and Zapier integrations
  • Learn Lite
  • Start conversations in-app or by email
  • Trigger messages by time or behavior
  • Track unlimited customer data and events
  • Filter and segment customers in real-time
  • View live customer profiles
  • Import and export your customer data
  • Integrate via APIs and webhooks
  • Stripe, HipChat, Slack, and Zapier integrations
  • Support Lite
  • Receive and respond to in-app messages and emails
  • Manage customer conversations in a team inbox
  • Track unlimited customer data and events
  • Filter and segment customers in real-time
  • View live customer profiles
  • Import and export your customer data
  • Integrate via APIs and webhooks, Stripe, HipChat, Slack, and Zapier integrations

1321

  • Standard $1321 /m
  • Engage Standard
  • Send emails, in-app messages, and push notifications
  • Set and track goals for messages
  • Track unlimited customer data and events
  • Filter and segment customers in real-time
  • View live customer profiles
  • Import and export your customer data
  • Integrate via APIs and webhooks
  • Stripe, HipChat, Slack, and Zapier integrations
  • Create custom email templates
  • A/B test email and in-app messages
  • Schedule messages and set delivery windows
  • See all features
  • Learn Standard
  • Start conversations in-app or by email
  • Trigger messages by time or behavior
  • Track unlimited customer data and events
  • Filter and segment customers in real-time
  • View live customer profiles
  • Import and export your customer data
  • Integrate via APIs and webhooks
  • Stripe, HipChat, Slack, and Zapier integrations
  • Get feedback at scale with lightweight replies
  • Have live conversations with users inside your app
  • Support Standard
  • Receive and respond to in-app messages and emails
  • Manage customer conversations in a team inbox
  • Track unlimited customer data and events
  • Filter and segment customers in real-time
  • View live customer profiles
  • Import and export your customer data
  • Integrate via APIs and webhooks
  • Stripe, HipChat, Slack, and Zapier integrations
  • Automatically assign messages to the right teammates
  • Identify trends and plan ahead with Support Insights
  • Have conversations with customers in real-time



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By on Last Updated: 07/19/2016

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